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This disclaimer could change at any time in accordance with the provisions.



Please note that any original shipping costs will not be refunded.


Here are the basic steps:
1. Pack the item securely in the ORIGINAL PACKAGING your system came in. Please
DO NOT throw away the original packaging your grow box came in.
2. All products must be returned in good condition, in original boxes, and with all
paperwork, parts and accessories to ensure full credit.
3. Contact before you ship the return package for the
correct shipping address.
4. Keep the Return Tracking Number from the package you are returning to ensure
that the package is returned to the warehouse.
5. You can expect a refund in the same form of payment originally used for
purchase usually within 5-10 business days of our receiving your returned
product. Delays may be experienced in the case of incomplete returns.
Please note that your original shipping costs will not be refunded.


**The return shipping cost will be covered by the customer.**  



Currently damages to grow boxes occur less than 1% of the time.  In the unfortunate event that damages due occur, the following procedure and timeline must be followed in order to ensure the expeditious delivery of a replacement system and a claim being filed with the damaging carrier.

1.  When customer receives their grow box, the external packaging must be inspected for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the interior.

2.  Customer will then inspect grow box alongside the delivering driver.

3.  Significant damages should be refused by customer and signed for by driver.

4.  Light cosmetic damages or component damages not affecting the greater system may be accepted by customer and acknowledged and signed for by driver.

5.  Damages not noticed and seen with driver present may still be claimed as concealed damages.

6.  WE MUST BE NOTIFIED OF THE DAMAGES (concealed or signed for) WITHIN 48 HOURS.

Customers exceeding this time frame may be penalized with a delay to the shipment of a replacement system, and/or financial penalties.

7.  The assigned representative will require pictures and a description of the damages.

9.  Provided that all of the above requirements are met, we will make every effort to send a replacement system or give you a partial/full refund.  However, extenuating circumstances may prevent 100% adherence to this policy.

Important Note : Due to custom nature of our grow boxes, you may find minor quantities of sawdust or glue. Please try to clean them only with a suitable product for this job or a dry cloth. Even if you leave the grow box as it , it would not affect it’s performance.